How to delete your account and data
Tour Leader Assistant Last updated: 2026-10-30
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The app signs in with your Google account and has no separate username/password system. Here is how to delete the data you have left with the Service.
Option 1: Delete inside the app (no need to contact the developer)
- Open the app and sign in with your Google account.
- On the home screen tap "More settings", then "Expense category settings".
- Find "Delete my data", tap "Delete" and confirm.
Within seconds your data on our backend server is cleared (see the table below).
Option 2: Email a deletion request
If you cannot use the app, email chikang.liu@gmail.com with the Google account email you sign in with. After confirming it is you, the developer will delete the data manually and reply to confirm.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Expense-report templates, tracked flights, push device token, daily AI usage count, trip registration (tour name and dates), AI call operation logs, problem reports you submitted, AI correction statistics | Deleted immediately |
| Itineraries, receipts, traveler lists, room assignments and daily reports on your phone | Only on your phone, not on our server. Uninstalling the app removes them; you can also back them up first with the app's export feature |
| Records of single-trip passes bought or redeemed, monthly subscription status and expiry, Google Play order IDs and purchase tokens, which trip a pass was used for (tour name and dates), redeemed codes, the ledger | Kept, for payment reconciliation, handling refund disputes, and preventing a one-time feedback pass from being claimed twice. Retention period: 5 years from the date of purchase, or the period required by tax and accounting rules, whichever is longer; deleted afterwards |
| Your Google account itself | The Service cannot delete it; manage it in your Google account settings |
Cancel your subscription
Deleting your data does not cancel a Google Play monthly subscription. Go to Google Play → Payments & subscriptions → Subscriptions and cancel the "Monthly multi-trip plan" of Tour Leader Assistant yourself; after cancelling it stays active until the end of the current period and is not charged again.
After deleting
The Service has no account database of its own, so after the data above is deleted your next sign-in is a brand-new account. If you kept your pass records, unused passes will still be there when you sign in again with the same Google account.